Written by: JJ Tan, Founder, Jelly | Last updated: 23 June 2026
Key Takeaways
- Admin access to both Lightspeed and Deliveroo is essential before you start the integration process.
- Routing Deliveroo orders into Lightspeed removes reconciliation gaps and gives you real-time sales visibility.
- Delivery commissions of around 30% mean you need commission-adjusted costing to protect dish-level margins.
- Following the seven-step integration ensures orders flow correctly and menu items link accurately.
- Connect with Jelly to link your Lightspeed account and unlock live GP insights.
Check Your Setup Before You Start
Confirm your access and menu setup before connecting Deliveroo to Lightspeed. You need admin-level access to both your Lightspeed Restaurant account and your Deliveroo Restaurant Hub. Without admin rights on either platform, the permission steps in the integration will fail.
Your menu must be built and live in Lightspeed, with items grouped cleanly into food and beverage categories. This structure keeps your reporting clear once orders start flowing. Your Deliveroo account also needs to be fully verified and trading, because pending or suspended accounts cannot complete the integration handshake.
Why Closing the Deliveroo–POS Gap Matters
When Deliveroo orders bypass your POS, every transaction creates a reconciliation gap. Sales data sits in two separate systems, your kitchen receives tickets through a separate device, and your end-of-day figures require manual consolidation. The result is delayed GP data, inaccurate sales-mix reporting and no real-time view of which dishes are actually profitable after commission.
Delivery platforms such as Deliveroo charge average commissions of around 30%, which means a dish priced at £12 nets you roughly £8.40 before food cost. That visibility gap becomes critical once commission takes this slice from every order. Without a unified order flow and commission-adjusted costing, operators often sell delivery dishes at a loss without realising. Routing orders into Lightspeed, combined with Jelly’s real-time costing, closes that gap and restores margin control.
Lightspeed Deliveroo Integration: Seven Clear Steps
The seven steps below take you from first login through to live order flow. Follow them in sequence so every order routes correctly into Lightspeed.
Step 1: Log in to Lightspeed Back Office. Go to Lightspeed Back Office and sign in with your admin credentials. Non-admin accounts do not display the integration settings you need in the next step. [Screenshot placeholder: Lightspeed Back Office login screen]
Step 2: Open the Integrations or Marketplace panel. From the left-hand navigation, select Settings, then Integrations or Marketplace, depending on your Lightspeed version. Find the Deliveroo tile in the list. If you cannot see it immediately, use the marketplace search bar to locate it.
Step 3: Start the Deliveroo connection. Click Connect on the Deliveroo tile. Lightspeed redirects you to the Deliveroo Restaurant Hub login page. Sign in with your Deliveroo admin credentials to continue. [Screenshot placeholder: Deliveroo Restaurant Hub login and permission screen]
Step 4: Grant permissions. Deliveroo displays an OAuth permissions screen listing the data it will share with Lightspeed, including order data, menu access and location details. Accept all permissions so the integration can function correctly. If you decline any permission, the order-routing flow breaks. [Screenshot placeholder: OAuth permission grant screen]
Step 5: Map Deliveroo categories to Lightspeed categories. Return to Lightspeed Back Office after granting permissions. The integration prompts you to map your Deliveroo menu categories to the matching Lightspeed categories. Match food to food and beverages to beverages. Incorrect mapping causes items to appear in the wrong sales reports and confuses your analysis.
Step 6: Link individual dishes. With categories mapped, link each Deliveroo menu item to its corresponding Lightspeed product. Only items that share an exact name or PLU will auto-match. All other items need manual linking. Work through the list carefully, because unlinked items do not appear in Lightspeed sales data. [Screenshot placeholder: Dish-linking screen]
Step 7: Place a test order and verify. Place a live test order on Deliveroo once linking is complete. Confirm the order appears in Lightspeed’s order management view within 60 seconds. Check that the item name, quantity and price all match. If the test order does not appear, review Steps 4 and 6 again before you go live.
After you confirm the integration, talk to the Jelly team to connect your Lightspeed account and start pulling commission-adjusted GP data in real time.
Fixing Common Lightspeed Deliveroo Issues
Orders not appearing in Lightspeed. An incomplete permission grant at Step 4 causes most missing-order issues. Go back to the Deliveroo Restaurant Hub, disconnect the integration and reconnect it, accepting every permission. Also check that the Lightspeed location you selected during setup matches the trading location that receives Deliveroo orders.
Duplicate items in sales reports. Duplicate lines usually appear when a dish was linked to more than one Lightspeed product during Step 6. Open the dish-linking screen, find items with multiple matches and remove the extra association so each Deliveroo item links to a single product.
Admin-access errors. If Lightspeed shows a permissions error during setup, the account you used does not have admin rights. Ask your Lightspeed account owner to elevate your access level before you try again. Deliveroo returns a similar error when the Restaurant Hub login is a staff-level account rather than the primary owner account.
How to Check the Integration Is Working
Three practical metrics confirm that the integration is live and delivering value. First, reconciliation time should drop sharply. Manual end-of-day reconciliation between Deliveroo and your POS should fall to near zero within the first week.
Second, real-time GP visibility should improve. With Jelly connected to Lightspeed, every Deliveroo sale updates your Flash Report automatically. You see a live GP figure that reflects ingredient costs from scanned invoices instead of waiting for month-end.
Third, delivery menu profitability should become clearer. Sushi Revolution used Jelly to set separate target gross profits on dine-in and delivery menus, accounting for the commission structure described earlier, and achieved actual gross profits 2–3% higher on average. A separate, commission-adjusted delivery menu is the strongest sign that the integration is protecting rather than eroding margins.
Advanced Jelly Actions to Grow Your Margins
Once the technical connection is live, three actions inside Jelly build on the integration and compound the margin benefit.
Duplicate recipes in Jelly’s Cookbook. Start by duplicating every dish already costed in Jelly’s Cookbook to create a delivery variant. Adjust the target GP on the duplicate to account for the 30% Deliveroo commission before you set the delivery price. This approach keeps your dine-in and delivery costings separate and accurate.
Apply delivery commission overheads automatically. With separate delivery recipes created, you can then use Jelly’s Delivery Menu Creation tool to apply commission percentages directly to dish-level costing. You avoid manual price changes each time commission rates move. The overhead sits inside the recipe cost, and your live GP margin updates automatically.
Set up Price Alerts. Finally, protect those margins over time with Jelly’s Price Alert feature. The system flags every ingredient price movement from your scanned invoices. When a key delivery dish ingredient increases in cost, you receive an immediate alert, which gives you time to reprice the delivery menu, switch supplier or negotiate a credit note before margin damage builds up.
Ready to turn your Lightspeed Deliveroo connection into a live profitability tool? Get a walkthrough from the Jelly team and see the full setup in action.
Frequently Asked Questions
Why can’t I log in to complete the Lightspeed Deliveroo integration?
The integration requires admin-level credentials on both platforms. If your Lightspeed login returns a permissions error, your account has been set up as a staff or manager role rather than an owner or admin role. Ask your Lightspeed account owner to update your access level in Back Office under Staff Management. For Deliveroo, the Restaurant Hub login must be the primary owner account, because sub-user accounts do not carry the API permissions needed to authorise a third-party connection.
Does the Lightspeed Deliveroo integration work across multiple sites?
Each Lightspeed location needs its own integration instance. During setup, you select which Lightspeed location connects to which Deliveroo outlet. Multi-site operators repeat the seven-step process for each site individually. Jelly’s platform is available at a flat rate of £129 per location per month.
How often should I update my Deliveroo menu after completing the integration?
Menu updates in Deliveroo Restaurant Hub do not push automatically to Lightspeed. Any new item you add to your Deliveroo menu after the initial integration must be linked manually in the Lightspeed dish-linking screen. A practical approach is to audit the dish-linking screen whenever you change the menu, and to review your delivery menu pricing in Jelly’s Cookbook at least monthly. React immediately when Jelly’s Price Alert flags a cost increase on a delivery dish ingredient.
Can I use Jelly without Lightspeed if I only use Deliveroo?
Jelly’s invoice automation, Price Alerts, Cookbook and Delivery Menu Creation tools are available regardless of which POS you use. The Lightspeed integration adds real-time sales data to the platform and enables the Flash Report and Sales Mix features. Operators without a POS integration still gain automated invoice scanning, live dish costing and delivery menu profitability tools from day one.
Conclusion: Turn Integration into Margin Protection
Connecting Deliveroo to Lightspeed removes manual reconciliation work and brings delivery orders into a single order-management view. The seven steps above cover the full technical process, from admin login through to live order verification. Fixing admin-access issues and duplicate-item links resolves most integration problems before they affect trading.
The integration alone, however, does not protect margins. With 30% commissions standard across delivery platforms, every dish on your Deliveroo menu needs commission-adjusted costing to remain profitable. Jelly’s native Lightspeed integration, Delivery Menu Creation tool and real-time Price Alerts provide that protection automatically, without extra admin. Operators using Jelly alongside Lightspeed gain live GP visibility across both dine-in and delivery channels from a single platform.
See the Lightspeed integration in action and let the Jelly team show you how it works in a live kitchen environment.